Liberty Cablevision installs bigger tubes

Effective yesterday, Liberty Cablevision introduced their new "Internet Extreme" offering. Under the new pricing, all existing subscribers with connections less than 1Mb will be "automatically" bumped up to their new minimum connection speed of 1Mb. According to product literature, they have recently upgraded their cable network to Data Over Cable Service Interface Specification (DOCSIS) 2.0. Put another way, according to ex-Senator Ted Stevens, Liberty Cablevision installed bigger tubes in their Internet.

Due to this upgrade they are now able to offer higher broadband speeds at reduced prices (compared to their previous packages). The following table lists their new packages:

Download speedInternet only price
1 Mbps$34.98
3 Mbps$59.99
5 Mbps$79.99
10 Mbps$199.99
15 Mbps$349.99

Now a word to the wise, if you're a Liberty Cablevision Internet subscriber, then I'd check to see if you are benefiting from the new downloads speeds, that is for customers who had connections slower than 1 Mbps.

There any number of sites that offer free testing services to check your connection speed. Two of the more popular sites are Speakeasy Speed Test and Speedtest.net - The Global Broadband Speed Test. So check out your connection and see if you're getting a result near 1 Mbps.

The reason I recommend checking is because I had to call customer service in order to get my account updated. I was expecting the change to happen automagically, but after waiting patiently for a day and a half, I ended up calling. It was pretty painless, but be prepared because the customer service rep is going to hit you with a cross sell to add the now customary triple pack of Internet, cable television, and VoIP.

Conclusion

All in all, I was pretty happy to receive the good news that I was being upgraded to 1 mbps, for even less then what I was previously paying. After the call earlier today, when I got home in the evening, I rechecked my connection speed and was happy to see that I was actually getting near 1 Mbps. So I congratulate for successfully upgrading their system and offering some more competitive pricing. Now I'm trying to figure out how to convince my wife why it's worth paying $25 for a 3 Mpbs connection. Oddly, the argument "But it's 3 freaking Mbps!" doesn't seem to raise her attention. Hmm, go figure.

Warning: snarky comments imminent! Although I do have to say, it's about freaking time. I think that prior to this change, Liberty had some of the least competitive pricing and service offerings. Now I'm not one to look a gift horse in the mouth, but if Liberty Cablevision just upgraded to DOCSIS 2.0, that puts them only 9 years behind the standards. According to Wikipedia, DOCSIS 2.0 was announced in December 2001. In fact, DOCSIS 3.0 was already announced in August of 2006. So that puts us right about where I've said previously, the Internet in Puerto Rico lags about 10 years behind the US, who, by the way, isn't even at the head of the list anymore.

Flickr Creative Commons Contributor: wools

5 comments:

Gabriel

3 de febrero de 2010, 09:13
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dijo...

Nice, for the island. My bro gets 15Mbps for 19.95 but he lives in the US so... not the same market.
I hope Liberty is making the investments in infrastructure needed to support this. Where I live, when we had Liberty the service was spotty and the tech support abysmal. One tech once told me my problems where because I had Linux computers and their Internet only worked in Windows or Mac!

MC Don Dees

3 de febrero de 2010, 11:27
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dijo...

LOL, yeah I hear what You're saying. I've had a couple of very frustrating technical service encounters with Liberty. I swear, a couple of times, if I could of somehow jumped through the phone lines, I probably would have choked someone.

I'm curious though, after writing this post, I decided that it might be interesting to compile a list of all of the ISP's on the island and compare their offers and pricing. Who do you know use as your ISP?

Jose G. Rodriguez

3 de febrero de 2010, 16:17
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dijo...

I'm currently using Aeronet I'm paying $49.95 for 1M/512k ... the installation is a bit pricey, but the service has been pretty stable. Only had one major incident with them with intermittent connectivity, but that was three years ago.

Jmontes

20 de mayo de 2010, 22:59
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dijo...

OMG 15 MB por 349 Dolares, wow, Aca en San Francisco tengo 22 MB y pagamos 40 dolares.

Fran and Steve

17 de enero de 2011, 14:25
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dijo...

Is it too late to join this party? We are moving to Humacao from California next month. I see that DirecTV now has satellite internet service on the island. We will probably use DTV for TV and are wondering if anyone has experience with their new internet service in the east area. For home business needs, we need reliability, portability, and speed. Cargo regular mensual es de $59.99. Up to 3.1 MB. Wireless. Anyone?? -- Thanks, Fran